![]() If the light is blinking red while the ring is on the charger: you’ve performed a factory reset on your ring and did not pair it to your device afterward.you’re setting up your ring for the first time or.You should see this under two circumstances: ![]() If the light is blinking blue: your ring is not currently paired to a device, and is ready to connect to Bluetooth. LED Color Reference (Please note, this color functionality is not supported when charging a Gen2 ring on a Gen3 charger.) Gen3 chargers also include a red-green-blue (RGB) LED to help indicate their charging status: Please provide a photo/video of the troubleshooting shown above when submitting a request to our team so we can verify the issue. If the charger light does not illuminate, this likely indicates that the charger itself is defective.If this is the case, please submit a request and our team will provide assistance as soon as we can. If your charger illuminates, it is functional and your ring is likely causing the issue.The white charger LED should light up once and then fades away. To test the charger, plug the charger into the power without putting the ring on it. The Gen3 charger has a self-test function to test if the charger is functioning when it is plugged in. If the initial troubleshooting steps didn't work, the next step is to determine the cause of the issue-ring or charger. The power available to the equipment should not exceed 15W after three seconds, to prevent battery degradation. The USB charging power cord is intended to be supplied by an external 5Vdc supply that complies with IEC 62368-1 standard. ![]()
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